FAQs

  • I have a Discount Code
    • If you have a Discount Code, make sure to include the code on the checkout screen of your order. This is the only way to apply any discounts to your order. Discounts can not be applied or refunded after your order has been placed.
  • How Much is Shipping?
    • Shipping is always $3.00. This is to offset the costs of shipping supplies. Otherwise, shipping is included in the price of your item and will be shipped based on weight of your order (preferred shipping methods are USPS Ground Advantage or USPS Priority Mail).
  • Processing/Shipping - Estimated Turnaround Time:
    • Items that are "Ready to Ship" will be shipped within 72 business day hours of the order being completed and paid for.
    • Items that are on a "Preorder" will notate an ETA within the description of the item. Thereafter, it will be packaged and shipped to you within 48 business day hours. Note: All ETAs are ESTIMATED - items may come in quicker, or may be delayed which may shorten or prolong your waiting time. However, we try to keep you updated in the event of any delay with your order. 
    • Items that are in the "Flash Sale" Collection, will take approximately 3-5 weeks for delivery. Thereafter, it will be packaged and shipped to you within 48 business day hours.
  • Return Policy
    • We allow 3 days once you receive your order to contact us via email at seauxsouthernsmocked@gmail.com for any manufacturer errors/faults to your order so that we can resolve this for you - whether it be a refund or replacement (if extras are available). Please make sure you check everything once you receive the item.
    • YOU WILL RECEIVE WHAT YOU ORDER - We will not refund or refund for a size/design that you order if it does not fit, or you no longer like it once it is shipped to you. You are welcome to purchase a different size if there are extras available.
    • WE HAVE A STRICT NO RETURN / NO REFUND POLICY FOR ALL CUSTOM / NAME ITEMS. These are made specifically for your order and cannot be taken back for any return or refund.
  • Size Charts:
  • Payments:
    • Accepted forms of payment are ShopPay (via Debit or Credit Card), PayPal (via PayPal account and/or Card as a Guest), and ShopPay Installments (Buy Now, Pay in Installments).
    • For ShopPay Installment payments, the total amount of the order must exceed $50.00 to be processed.
  • Non- Payments:
    • If you receive an invoice from a Preorder Item, you will have 48 hours to pay the invoice. Otherwise, it will be cancelled and you will not receive the items that you preordered.
    • In special circumstances, we will extend the payment period. Please email us if you would like an extension.

If you have any questions, please email us at seauxsouthernsmocked@gmail.com